Valley Water | San Jose, CA

Salary Range: $8,467.33 - $10,831.60 Monthly
Open Date: 04/16/2021
Close Date: 05/17/2021

Position Description


Valley Water

Salary: $8,467.33 – $10,831.60 Monthly

Job Type: Full-Time

Job Number: 01187-E (re-posted 4-16-21)

Location: CA, CA

Department: Information Technology

Closing: 5/17/2021 11:59 PM Pacific


Technical Infrastructure Services Unit (Position Code 0184)

Overview:The Senior Information Systems Technician (Sr IS Tech) is a position with the Technical Infrastructure Unit. The Sr IS Tech will be directly responsible for the successful implementation, operation, administration, and support of all servers and network infrastructure. This includes but is not limited to physical servers, virtualized environments, routers, switches, firewalls, wireless, storage, email, disaster recovery software, and other core services. They will assist with determining hardware and software systems requirements and specifications. They will be expected to multi-task, have proven analytical/problem-solving skills, and complete a variety of complex technical tasks relative to their assigned area of responsibility. They should have strong knowledge in troubleshooting server-based hardware, virtual environments, and networking. In addition to having an extensive knowledge of various technologies this position must be an effective team player with IT and non-IT Staff and is expected to have excellent verbal and written communication skills.

Key Responsibilities include, but are not limited to:
• Implement, configure and administer Windows servers, Active Directory, DNS, RAIDs, Radius, print servers, windows updates servers, Microsoft Exchange, Microsoft SQL, and powershell based management.
• Implement, configure and administer Network Based Storage Systems.
• Implement, configure, and administer virtualized infrastructure.
• Implement, configure, and administer network firewalls, routers, and switches.
• Configure and administer Microsoft O365 Exchange online, Azure AD, Microsoft O365, Sharepoint online, and One Drive.
• Configure and administer cloud backup/disaster recovery infrastructure.
• Configure and administer backup technologies such as snapshots and data recovery.
• Work with vendors to support and administer applications and systems.
• Requires 24X7 support for network services, productions systems, emails, and network infrastructure.
• Perform scheduled service updates and patches to servers and networking equipment.
• Monitor, troubleshoot, and support LAN/WAN including wireless infrastructure to ensure reliable, secure, and efficient day-to-day network operations.
• Implement, configure, and manage switches, firewalls, routers, and wireless devices.
• Document and maintain detail network diagrams for all enterprise LAN and WAN.
• Implement and manage corporate remote access Solutions.
• Provide support for mobile devices, including iPhone, iPad and other android devices.
• Strong troubleshooting and problem-solving skills, including robust analytical skill with a focus on preventative actions.
• Collaborate with business owners to determine requirements for new systems and deliver solutions that best meet the business needs.
• Provide end-users helpdesk support as needed including but not limited to computer hardware/software issues, email, application, and printing issues.
• Provide escalation helpdesk support.
• Maintain hardware, software, and licensing inventory.
• Comply with company IT policies, procedures, and change controls.

Ideal Candidate’s Background Includes:
Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria listed below.

Ideal Experience:
4 or more years of system administration and/or network administration experience in supporting, configuring, and managing enterprise grade infrastructure.

Ideal Sklls and Abilities:

• Good verbal and written communication skills.
• Excellent team player.
• Excellent documentation skills.
• Excellent troubleshooting and problem-solving ability.
• Ability to prioritize and take responsibility to resolve problems efficiently and manage multiple projects in a high-pressure environment.
• Demonstrate drive to learn new technologies and keeping up to date with current technologies.

Ideal Knowledge:
• Solid technical knowledge with Palo Alto Network equipment, VMware, NetApp, Cisco, Microsoft Exchange, Microsoft AD, Microsoft Servers, and network security products.
• Principles and practices of Network Administration.
• Principles and practices of System Administration.
• Principles and practices of Cyber Security.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Recent and on-going Networking, Systems Administration and Cyber Security related developments, including information technology, current literature, and sources of information related to the operations of assigned area of responsibility.

Ideal Training and Education:
Candidates with current certifications from Microsoft, Cisco, VMware and the Cyber Security field are preferred.

Required License or Certificate

Possession of, or ability to obtain, an appropriate, valid California driver’s license. Individuals who do not meet the driver’s license requirement due to a disability will be considered for a reasonable accommodation on a case-by-case basis. Selected candidate will be required to successfully pass a medical examination. To review the Classification Specification, please click Information Systems Technician – 5-2019.pdf

Selection Process

(1) The selection process may include one or more of the following: application review, application assessment, performance exercise, written exercise and/or interview.
(2) The Employment Application, Qualifying Information Questions and/or Supplemental Questions will be evaluated based on the ideal candidate criteria listed above. Resumes are highly recommended.

NOTE: Position and start date is subject to availability of funds. Valley Water retains the right to re-post this position as deemed necessary.
Consideration may be given to existing applicant pools within the same classification.

Valley Water’s Equal Opportunity Non-Discrimination Policy is available for review upon request.

Valley Water will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 408-630-2260.

Please be aware that once submitted all application materials become the property of Valley Water and will not be returned. Human Resources staff are not authorized to make copies of application materials for applicants.

To apply, please visit


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Position Qualifications

Ideal Experience:
4 or more years of system administration and/or network administration experience in supporting, configuring, and managing enterprise grade infrastructure.

How to Apply

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