Manager, Laboratory Services

California Water Service | San Jose, CA

Salary Range: $105,900 - $195,600 annually
Open Date: 08/25/2021
Close Date: 09/08/2021

Position Description

California Water Service Group invites you to pursue a career in the water industry with the third largest publicly traded water utility in the United States. Our mission is to be the leading provider of water and wastewater services. We’re committed to improving the quality of life for our customers, communities, stockholders, and employees. To achieve that, we align our hiring strategies with the company’s core values of integrity, service, value, health and safety, respect and collaboration, and corporate citizenship so that we can provide quality, service, and value to all of these groups.
Our commitment to our employees is evident, as we have been named a Top Workplace in the Bay Area for nine years in a row and designated as a Great Place to Work®, and Cal Water was ranked “Highest in Customer Satisfaction Among Water Utilities in the West” by J.D. Power in its inaugural water utility satisfaction study.


The Manager of Laboratory Services manages the Company’s state certified Water Quality Laboratory, this includes managing and directing day-to-day on-site laboratory operations of microbiology, inorganic and organic chemistry sections, Quality Assurance program, and a Laboratory Information Management System (LIMS). This position works closely with management and field operational staff overseeing drinking water compliance of systems throughout the state of California. Additional responsibilities include training, coordinating and assisting with regulatory compliance sampling programs; providing ongoing technical support and assistance as needed to staff overseeing treatment and distribution systems. This position is located at our Customer Support Services Office in San Jose, California.

Position Qualifications


Manages a technical and administrative staff which includes prioritizing and assigning work, conducting performance reviews, and overseeing the development of staff

Implements and monitors Company-wide sample-monitoring schedule to ensure compliance with all state and federal regulatory requirements

Manages the Laboratory Information Management System (LIMS), including recommending upgrades to the existing system, creating reports, providing user training, and ensuring regulatory compliance

Directs laboratory quality control and quality assurance practices to ensure compliance with the Environmental Laboratory Accreditation Program (ELAP) requirements

Reviews, approves, and directs the submittal of the Company’s 70-plus water systems’ monthly regulatory compliance reports to state, federal, and other regulatory agencies

Prepares special reports and hosts presentations for senior and operations management

Participates in the annual operating and capital budget planning processes for the laboratory

Manages laboratory services contracts with outside agencies to ensure regulatory compliance for all operating locations

Coordinates and implements the Federal Unregulated Contaminant Monitoring Rule (UCMR) projects

Manages the Company wide sampler training program. Develops and updates training materials and oversees the certificate program for company staff. Conducts training at all Cal Water sites and administers the sampler training exam.

Collaborates with various departments to ensure laboratory best practices are evaluated and implemented across the Company

Manages the logistics of sample transport for the Company

Manages and coordinates analytical instrument maintenance contracts and procurement of other laboratory

services and supplies.

Manages the laboratory safety program to ensure compliance with Occupational Safety and Health Administration (OHSA) requirements for safe working conditions

Participates in and supports the Company’s Continuous Improvement program and projects

Performs other similar duties as assigned


Bachelor’s degree in Chemistry, Biochemistry, Chemical Engineering, Biology, or related field and/or equivalent relevant experience

Two years of increasingly responsible experience in a management role

Five years of experience working in an analytical laboratory with a primary focus in water quality

California Laboratory Analyst Certification Grade II

Proficient in the use of Microsoft Office applications

Valid California Driver License

Required Knowledge, Skills, and Abilities:

Knowledge of supervisory principles, practices, and techniques

Knowledge of state and federal water quality laboratory regulations

Knowledge and ability to use a Laboratory Information Management System (LIMS)

Knowledge of Environmental Protection Agency (EPA) methodology used in drinking water testing

Knowledge and ability to use Microsoft Office applications to create spreadsheets, presentations, and Word documents

Technical knowledge and ability to assist scientists with their routine work and implementation of new standards or methods

Knowledge and experience using Electronic Data Transmittal (EDT) to the California’s Division of Drinking Water (DDW)

Knowledge of Drinking Water Quality (DWQ) and Safe Drinking Water Act (SDWA) regulations

Ability to coordinate and implement the Federal Unregulated Contaminant Monitoring Rule (UCMR) projects

Ability to maintain cooperative working relationships with those encountered in the course of conducting business

Ability to effectively communicate; both verbally and in writing, with all levels of employees and management

Demonstrated ability to lead, manage, and motivate employees

Demonstrated ability to work with regulators, operators, technical staff, and customers

Demonstrated commitment to providing outstanding customer service

Demonstrated organizations and time management skills

Good problem-solving and troubleshooting skills

Flexible and able to prioritize work


Work primarily in an office environment; may travel to other homes states as needed; sustains posture in a seated position for prolonged periods of time, stands, walks, bends and twists; perform simple grasping and fine manipulation; see and hear with sufficient acuity to successfully perform all aspects of job; uses telephone and writes or uses a computer to communicate; lifts up to 25 pounds.

Salary Range $105,900 - $195,600

Deadline to submit resume is Tuesday, August 31, 2021.

The Equal Opportunity Policy of the Company is based upon the philosophy that all people should be treated fairly and with dignity. California Water Service, Hawaii Water Service, New Mexico Water Service and Washington Water Service do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, or any other protected class. The Company makes all employment decisions in a non-discriminatory manner. EOE, VET, DISABILITIES.

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