Staff Preparedness: From Research to Implementation

March 21, 2013

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I. Overview of Lessons Learned from Star Utilities

Cheryl Davis, Water Enterprise

II. Current Activities at the SFPUC

A. Wastewater Enterprise Competency Analysis

George Engel, Wastewater Enterprise
Catherine Curtis, Wastewater Enterprise

B. SFPUC‐Wide Competency Analysis Project

SFPUC’s Learning Management System
David Hashemi, Human Resources Services, Learning and Development
Chad Thigpen, Human Resources Services, Learning and Development

C. Analysis of Technical Training Needs Resulting from WSIP Capital Projects

Paul Mazza, Water Enterprise

D. Technical Training Developed & Delivered by Water Supply & Treatment Division and HRS Learning & Development

Paul Gambon, Water Enterprise
Chad Thigpen, Human Resources Services, Learning and Development

E. Training Materials Being Developed by Wastewater Collections System Division and HRS Learning and Development

Brenda Donald, Wastewater Enterprise
Chad Thigpen, Human Resources Services, Learning and Development

F. Standardization of Nomenclature

Mark Lauer, Wastewater Enterprise

G. Use of mIToolbox for Knowledge Management

Linda Leong, Wastewater Enterprise

III. Staff Ideas:

Building on Strengths and What is Working

Opportunities for Improvement – Suggestions for Moving Forward

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