Deputy Director of Communications

San Francisco Public Utilities Commission | San Francisco

Salary Range: $111,878.00 - $142,766.00/year
Open Date: 07/11/2018
Close Date: 07/31/2018

Position Description

San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness. We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at

The Deputy Communications Director, Operations will be responsible for coordinating, developing and implementing the communications, marketing and media strategies to support the SFPUC’s priority projects and programs as it pertains to rates, water programs/projects and other areas.

Essential duties include:
· Manage a team of communications professionals, consultants and other staff responsible for designing and preparing communications materials and implementing outreach activities, including Events and Community Engagement; Internal Communications; and Tech and Multi-Media activities
· Develop and implement comprehensive communications plans for Water Enterprise, Rates, and Education Initiatives
· Research, prepare, and edit technical documents for publication, including technical manuals, training materials, Commission meeting materials and reports
· Write creatively for agency publications and press releases
· Interact with the press on a variety of SFPUC topic areas and serve as a media spokesperson as needed and/or prepare senior staff for interviews/presentations
· Develop appropriate messages, strategies, and innovative practices for priority projects and programs
· Develop and implement crisis communications strategies
· Coordinate advertising and marketing initiatives for priority programs in the Water Enterprise or for rates and other education initiatives

Nature of Work: May be required to work nights and/or weekends.

San Francisco’s Public Utilities Commission seeks a confident, results-oriented leader and manager who is passionate about the environment and public service. The ideal candidate will stay current with best practices and trends in managing communications, marketing and media strategies to support the SFPUC’s priority projects and programs and lead them to maximum efficiency. They will also enjoy working in a fast-paced, supportive environment where collegiality, professionalism, teamwork, and an appreciation for fun are valued.

The ideal candidate will have a demonstrated track record and ability to exercise the following competencies which are the most critical to the Deputy Communications Director – Operations role:
Managerial Skill refers to the ability to effectively keep cross functional initiatives on track and ensure accountability on deliverables; design, manage and evaluate programs.
Leadership refers to the ability to influence, motivate, and challenge others, work with authority to identify and define problems, determine methodology, evaluate data, make recommendations with appropriate justification and develop/implement a plan of action.
Decision Making refers to the ability to make sound, well-informed and objective decisions; perceives the impact and implications of decisions; commits to action, exercise independent and good judgment, to follow through on projects and achieve results; demonstrate resilience to setbacks and flexibility to reprioritize and to quickly adapt to changing situations.
Project Management refers to the knowledge of the principles, methods, or tools for developing, scheduling, coordinating and managing projects and resources including monitoring and inspecting costs, work and performance. Interpersonal Skills refers to the ability to work with a variety of internal and external constituencies, to create, develop, sustain and support external partnerships with important stakeholder groups and community leaders and advisory groups.
Supervision refers to the ability to inspire, motivate and guide others toward goal accomplishments; develop and sustain cooperative working relationships; encourage and facilitate cooperation within the organization and with customer groups; foster commitment and trust; and develop leadership in others through coaching, mentoring, rewarding and guiding employees.
Organizational Skills refers to ability to use time, energy and resources effectively to achieve goals; the ability to meet deadlines, work independently and plan for future projects.
Analytical ability refers to the ability to collect and synthesize large volumes of materials, and perform complex quantitative and qualitative analytical work.
Computer Skills refers to the ability to use various software applications to research, access, extract and process data and information, and to prepare presentations.
Oral Communications refers to the ability to express information, ideas or facts to individuals or groups effectively, makes clear and convincing oral presentations, listens to others, attends to non-verbal cues and respond appropriately.
Written communication refers to the ability to prepare comprehensive technical reports, memoranda and analytical summaries.

Compensation and Benefits: The normal annual salary range is $111,878 to $142,766. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range. In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include: medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.

Position Qualifications

1. Possession of a baccalaureate degree from an accredited university or college in English, Journalism, Liberal Arts, Communications, Marketing, Professional Writing, Technical Writing, Linguistics, or a closely related field; AND

2. Three (3) years of professional experience in communications or media relations, working in a public or private sector within a diverse community; AND

3. Possession of a current valid Driver’s License

Additional qualifying experience may be substituted for the degree requirement on a year-for-year basis; One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/ 45 quarter units. Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

DESIRABLE QUALIFICATIONS: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

Proven experience as supervisor or relevant role Proven experience with Salesforce, design tools such as Adobe Photoshop and InDesign, as well as the Microsoft Office suite of products
Bilingual Spanish and/or Chinese
Extensive experience managing an Internal Communications portfolio

How to Apply

To apply, visit:
Contact Email:
Website: 525 Golden Gate Ave, 3rd Floor