Customer Service Representative I

San Jose Water Company | San JOse

Salary Range: $28.07 - $34.60 per hour
Open Date: 02/07/2018
Close Date: 04/07/2018

Position Description

San Jose Water Company is recruiting for a Customer Service Representative I. Reporting to the Customer Service Manager, the CSR I is responsible for performing duties relative to customer inquiries, requests and complaints received in person, by telephone, mail, website or electronically.

Principal Duties & Responsibilities:
• Review and handle customer accounts, inquiries for starting and stopping service, and investigate billing concerns as requested and/or required.
• Schedule appointments regarding high usage, leak issues, conservation and meter inquires
• Access customer account data; resolve issues and/or concerns utilizing information stored in the Customer Information System or company source documents.
• Handle a high volume of customer interactions by telephone and in person.
• Process and interpret a variety of customer account inquiries and verify accuracy and completeness when processing and inputting account information.
• Furnish information relative to company rates, rules, regulations, programs, water conservation, and general overview of departmental responsibilities.
• Accept and process customer payments, cash, check or credit cards in person using on-line cash register equipment or other electronic platforms. Cashiering duties include cash handling, making change, counting, verifying and balancing a cash drawer.
• Perform a variety of routine to complex customer service functions including providing information, responding to billing concerns and creating payment arrangements.

Position Qualifications

Required Knowledge, Skills & Abilities:
• Ability to deal effectively and courteously with customers and the public using tact, distraction, patience and understanding; particularly when relations may be strained.
• Communicate and express self clearly and concisely in conversations over the telephone, in person and in writing.
• Ability to use listening and judgement to interpret and handle customer inquiries; follow and carry out oral and written instructions; maintain attention to detail in a work environment with frequent interruptions.
• Ability to operate standard office equipment, personal computers and telephone as well as software platforms such as Microsoft Office.
• Ability to operate, with training the automated Customer Information System with speed and accuracy.
• Performance of clerical work, all phases of data entry and mathematical computations in an accurate manner
• General knowledge of customer service practices, office policies and procedures relating to customer service.
• Experience handling incoming customer calls to include answering questions, providing information and problem solving.
• Working closely with others in an office environment while sitting or standing for prolonged periods of time.
• Ability to type at the rate of 35 w.p.m.
• Ability to speak and write using property English spelling, grammar and punctuation.
• Spanish speaking preferred

Education and Experience:
Completion of the twelfth grade, or its equivalent and two years of progressively responsible customer service experience. Strong computer skills are required and diversified experience and familiarity with automated Customer Information Systems is a plus.

Shift Information:
Monday through Friday day shift, 9:00am to 5:30pm.

How to Apply

Qualified applicants are welcome to apply directly at: https://workforcenow.adp.com/jobs/apply/posting.html?client=sjw&jobId=194659&lang=en_US&source=CC2
Contact Email: melissa.maben@sjwater.com
Website: 1265 S BASCOM AVE